Originally Posted by
bamike
I tried to do this recently at a major united hub for an international flight, check a bag and jumpseat. We can't list for the jumpseat on UA on myidtravel ahead of time, and the agents said I can only list for the jumpseat at the gate, not at the ticket counter, and I can't jumpseat with a checked bag. Obviously this is wrong, and it caused me to miss the flight.
Any actual guidance from UAL for this? They actually went as far as to say I'm not even supposed to jumpseat unless it's to go to work, can't be personal use. Very strange interaction for trying to OAL jumpseat on UA with a checked bag. Basically told me the only way to check it is at the gate and if you can't get the big bag through security it's your problem. Is there a workaround or solution for this?
They were wrong. You should have asked to talk to a supervisor. The policy is in wingtips, which doesn’t help you as an OAL, but outlines what the policy is for jumpseating to CSRs.