OAL Jumpseat with Checked Bag?

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03-28-2024 | 02:26 PM

#21

Southbay

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Quote:

Originally Posted by Vernon Demerest

All I can say is I’m sorry about this. Customer service agent was completely clueless, but with an attitude…. We fought for one of the easiest JS experiences for OAL as possible by having no requirement to list online. This appears to be a weak spot in our process. Please file a report with your airline’s JS coordinator/committee so they can in turn report this to our JS committee through the proper channels. Our JS committee can address with the company promptly this way.

Ran into this recently, and the problem is that you can’t list for the Jumpseat as an OAL on UAL until 1 hour prior to the flight. This required me to wait and check in at the ticket counter 1 hour prior to be able to check my oversized bag. HNL agents were unfamiliar with the process, DEN agents were very familiar. Beware checking a bag at 1 hour prior to the flight it might not actually make it on the flight (had this happen one direction).

Workaround I was told that works is to create a listing for nonrev in ID90, so you can check your bag greater than 1 hour prior, then once at the gate check in for Jumpseat at 1 hour prior and have them transfer your checked bag to your Jumpseat listing (and then cancel your nonrev listing).

YMMV

03-29-2024 | 07:22 AM

#22

Recliner

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Quote:

Originally Posted by Vernon Demerest

I don't mind listing myself online for those airlines that require it. I figured it made it easier on the gate agents?

03-29-2024 | 07:59 AM

#23

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Quote:

Originally Posted by Recliner

I don't mind listing myself online for those airlines that require it. I figured it made it easier on the gate agents?

Yeah, I’m the same way. I prefer the online systems. Having to go to the gate or ticket counter is a bigger pain.

03-29-2024 | 09:02 AM

#24

AbjectFutility

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Quote:

Originally Posted by ThumbsUp

Yeah, I’m the same way. I prefer the online systems. Having to go to the gate or ticket counter is a bigger pain.

Right up to the point where the gate agent won't list you because 'you have to do it online'...and the website is choking. Id rather be able to do either, but we just can't seem to pull that off.

03-29-2024 | 09:14 AM

#25

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Quote:

Originally Posted by AbjectFutility

Right up to the point where the gate agent won't list you because 'you have to do it online'...and the website is choking. Id rather be able to do either, but we just can't seem to pull that off.

I’ve had those glitches before, but it’s pretty rare. I’m OAL 90% of the time to work. I’d love it if we all could do something like B6 does for OAL.

03-29-2024 | 10:55 AM

#26

AbjectFutility

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Quote:

Originally Posted by ThumbsUp

I’ve had those glitches before, but it’s pretty rare. I’m OAL 90% of the time to work. I’d love it if we all could do something like B6 does for OAL.

Same, but it's happened more often than traveling OAL JS with a checked bag. Every system has its shortcomings...changing to another isn't a panacea. The OP presented one of the known shortcomings and the focus should be on helping them (& others) deal with it.