Originally Posted by Vernon Demerest

All I can say is I’m sorry about this. Customer service agent was completely clueless, but with an attitude…. We fought for one of the easiest JS experiences for OAL as possible by having no requirement to list online. This appears to be a weak spot in our process. Please file a report with your airline’s JS coordinator/committee so they can in turn report this to our JS committee through the proper channels. Our JS committee can address with the company promptly this way.