Originally Posted by
chew
I had the same issue with UAL in HNL a few weeks ago. Ticket counter agent was insistent that I must have a reservation on myid to check a bag. I told her you cant make a reservation for the jumpseat at UAL as on offline jumpseater. Lots of round and round. Ended up having to pay to check it on my girlfriends reservation with a different airline.
As someone who operates to HNL a lot (777), this pains me to hear. They absolutely can list you at the counter and check your bag. If you are ever traveling with us again, bring your bag(as big as it might be) through security as most of our Hawaii flights are WB and we will accommodate onboard or walk it down and make sure it is loaded on the plane personally.