Originally Posted by 11atsomto

customer service is large part of the airline industry, but as a workgroup we spend very little time with the customer......I'd say a customer experiences 75% inflight, 20% gate agent......less than 5% pilots just slightly above ramp.....


agreed ... and yet some of us complain about having to manage even a smile when interacting with those who pay us and put their lives in our hands

but that point has nothing to do with uniforms

if someone has articulated a persuasive reason to spend whatever has been and will be spent on new uniforms (given other uses for that $), i haven't seen or heard it