Originally Posted by
notEnuf
AI is real. We are using it to set pricing on about 1% of our international network now as a proof of concept and capability development. It is generating significant revenue gains. We are also using it in customer facing profile development and marketing. It's only a matter of time before it's used on everything cost related including crew scheduling and work flow development. (read rotation construction) With new development always comes skepticism, so I get it. We as a work group need to put more effort into understanding how this will be applied to us because it IS coming. Talking points are conceptual, movement from concept to implementation is far faster than anything in the past, ever. Some even warn too fast.
I’m not disagreeing with you at all about the broader potential of AI. To me, the greater threat is Delta falling behind the competition’s use of AI (under current leadership). We have a management team that has failed at its implementation and execution of IT strategy at nearly every opportunity over the past two decades.
Rotations have been software generated, based on data driven parameters, for many years. Are there efficiencies that the company can still gain there? Of course. But the company gets closer to hitting its limit on PWA value extraction every day, short of outright violating it. I just don’t see AI rotation construction as being our biggest threat, provided we hold the line on defending and improving our contract.