crew services
Someone mentioned crew services on the SWA thread and I thought it might be good to share some learning points. I have found many of the crew schedulers to be new and not up to speed on the "rules of the game"
On reserve I flew a redeye home and was; after rest, put back on reserve that same day. after reading the FSG I saw that I was due either a day off or 4:12 pay for that. Called CS and they didn't believe it so I emailed CSMgt and they agreed and awarded the day off. Then went back into crewmenu and found I had the same thing happen in an earlier month. CS gave me 4:12hr retro for that. I then emailed the story to others in the class and 2 found the same situation and got the back credit. Oh well, hurt my own profit sharing :-)
-Banger