I understand this, but the SRH derives its information from the PWA. It is “second hand” in that way, even though it IS binding. The SRH won’t say ADG is 5:10 because the PWA doesn’t say that. It can clarify language that’s IN the PWA, but it can’t change the content of the PWA.

How can the source document not say that there’s a human in XYZ case and a robot in ABC case? Both cases are “telephone contact.”