These Crew Assist inquiry cases appear to be essentially worthless when pointing out when something was done or assigned in error. You can tell by the response that the person handling your case has essentially no clue about the subject matter your inquiring about. The response I got from mine just now is laughable. It's like they might not have even read what I submitted. I love the "have a nice day thanks" sign off. Can we go right to an STS or do we have to start at the crew assist level?