Originally Posted by VacancyBid

If you're deailing with people who won't see reason,
it's often low paid flunkies who follow a cookbook. You gotta
somehow get to the next level. Having a lawyer make contact will often help that.

Pay some dude $200 to write a "I represent FO Dooright and wish to direct your attention to document XYZ"
The flunky will see lawyer and punt to someone with more brains and power