Originally Posted by
redhot
tried to get a gate agent to reopen the flight when 5 people where there 20 mins early a couple days ago heading to ATL. They refused to reopen the flight sighting it was too much work.
WE CANT EVEN DROP THE BREAK going to ATL or in general until 10 mins prior.
we need to bring GA in house… it’s very frustrating.
Just finished up another round at the school house this week. AL the new flight ops VP was in and this was brought up.
They stated the leaving of pax is totally unacceptable and the memo from both him and BB is to not leave pax behind in these sorts of circumstances. Said to absolutely get involved, call SOC if need be and get the people on, use common sense, etc.
We asked for this to be put in writing in an official memo to the pilot group and that they should also communicate this with the agents, so they aren't constantly fighting us due to being at fear for their own jobs.
They said they will be sending something out, but we will see if that eventuates. But apparently BB was unaware of these things happening and also agrees it's unacceptable and needs to stop. But it's their policies that have created the issue.