Originally Posted by
WingKong
Just finished up another round at the school house this week. AL the new flight ops VP was in and this was brought up.
They stated the leaving of pax is totally unacceptable and the memo from both him and BB is to not leave pax behind in these sorts of circumstances. Said to absolutely get involved, call SOC if need be and get the people on, use common sense, etc.
We asked for this to be put in writing in an official memo to the pilot group and that they should also communicate this with the agents, so they aren't constantly fighting us due to being at fear for their own jobs.
They said they will be sending something out, but we will see if that eventuates. But apparently BB was unaware of these things happening and also agrees it's unacceptable and needs to stop. But it's their policies that have created the issue.
The door closing 20 minutes prior to departure was left over from when FAs had to manually count the passengers. It might be nice for management to reevaluate if they still need 20 minutes or if 15 minutes might be sufficient now.
It’s refreshing to see that leadership might have recognized that caring about the customer is important.