Originally Posted by OFFCOURSE

Myself and another individual were attempting to js on frontier last Friday from iah to atl on the 545 pm flight. The sky train in iah wasn’t working properly and we got to the gate at 520 pm . Flight was closed already. In addition, there were atleast 20-25 paying pax who showed up around the same time . Gate agents didn’t care , did not attempt to help in any way, just didn’t care .
Turned everyone away . Ac was still at the gate and it was more than 25 prior .
The other js and myself were wondering if the captain knew what was happening at the gate and is this standard practice now at frontier?
I was fine , got on a different flight but the pay pax were told to wait until thx next day to get rebooked . It was insane .