Originally Posted by
tennisguru
Again, a PCS run takes a minute or two tops, and probably well under that outside the 20-22 of each month. And that programming is actually some of the best we've got. There are very, very rarely any award errors since it is entirely automated. All of the crazy crap that happens occurs when a human is involved in the process. I agree that we need to see a lot of improvements to our systems, but complaining about being locked out for well under 5 minutes a day during the most critical schedule process outside PBS isn't where I'd put my energy.
The 0700, next month PCS run on the 20th normally takes 15+ minutes from start to finish.
Regardless, I’m not trying to highlight the lock as any top concern. Rather, it’s just another example of how far behind our technology is. Management has spent decades saying “well, it works”, just as you stated. As we continue to cling to the #1 (in terms of revenue) position in the industry, we need to set our IT standards higher than that.