You said they were trained to violate the contract. I'm saying they aren't trained. Supervisors have 6 months in scheduling and they are thrown into the fire and told to figure it out. I certainly don't condone them violating the contract and there are certainly some characters that are blatantly violating it. But I also feel bad for many of them. They are getting yelled at and berated by grown adults making 10x what they make and are just trying to make ends meet. The blame is on middle and upper management. Shameful