Originally Posted by
SkyGodKing
The recent distance learning module on "communications" featured the airline's top ladder climbers, who emphasized the importance of insincere, overly friendly PA announcements and even included a segment on personally visiting first class to "thank" Advantage members.
I've done distance learning that's put me to sleep or made me roll my eyes but i've never had one make me angry.
This was SOP at AA from pretty much day 1 till the late 80s...