Just to clarify, do you believe the culture at Delta and United is any different? Are you attempting to sandbag management by blaming AA’s weak profit performance on frontline employees?

If you’re asking why some pilots (me) don’t like the CA PA’s from the galley, I’ll give you my input. I’m originally SkyWest—plenty of times I’ve been in the back witnessing a forward galley PA with DL/UA/AA. I’ve had an opportunity to listen to a few from SWA when I fly back home to visit my parents. My experience with the majority of those PA’s has been really poor. I believe all of those CA’s meant well, but when everyone starts staring at you I believe instantly it’s human nature to turn the entire PA into a performance. I’ve noticed most of those galley PA’s have sounded braggy—egotistical—lame attempt at standup comedy forcing Pax to fake laugh, etc.

Just my opinion though. I think our CA’s should be doing more gate PA’s during delays (especially maintenance) and making welcome aboard PA’s not just informational. “We appreciate your business” isn’t announced enough IMHO.