Originally Posted by
AllYourBaseAreB
My rules for the PA’s;
Normal Ops, shorter is better
ATC/WX delays, do NOT apologize
MTC & Company related delays, absolutely apologize
Major company screwup, absolutely throw the company under the bus. Customers appreciate that a lot
I’ll add to this. DO NOT throw your colleagues under the bus.
I had a flight a while back where the CA overslept and caused a +45 delay. It was an early AM departure from a satellite base. Missed connections, the whole bit. We’re all human. It happens.
I made a PA after I knew what was going on. Told a white lie and said the original guy called in sick and we had a new guy coming in on his day off to get the flight out. Turned an angry mob into a grateful bunch and took a lot of stress off the cabin crew.
Sorry for the drift, but I think we are dunzo with 2025 classes after this week.