im just a pilot and it’s well established we don’t have the big picture…but I wouldn’t be surprised if the total lack of infrastructure in CS/CT comes down to management bonuses. We all know delta is a bunch of small fiefdoms rather than one kingdom when it comes to divisions. And my understanding is managers in each division get bonuses based on savings in that division, so a scheduling manager who cuts jobs to the bone and saves a few % of their budget gets a bonus off that cut. And since the extra cost of lack of schedulers does not come out of their division, there may not be an incentive to fix it. I don’t know for sure if this is the reason, but I wouldn’t be surprised at all if that was a driving factor.