There's nothing in the contract that requires the company to use ARCOS, right?
What would happen if CS sent someone to do an old-school jetbridge IA? Or what if CS assigned a single 'analyst' to take one trip and do the old-school call tree. Bottom of the list, first one to answer is truly ASSIGNED the trip. It'd be legal and would SUCK for the unfortunate junior.

What would it do to the current situation?