Originally Posted by
Gunfighter
IMHO USAA went from industry leading tech in the early 2000s to industry lagging a decade or two later. I suspect we will suffer a similar fate, although we are starting from a lagging position already. Not looking forward to our new IT management.
I’m late to this thread, but just want to chime in on this topic specifically and say we’re already in the “industry lagging tech” phase, and at a critical level. Compared to
our counterparts at United, we are being lapped.