Originally Posted by
Papasmurf
The FA facilitator in my DCLC course ( married to one of our pilots) Looked us straight in the eye , pointed at the whole class and said “ We need you to be the Captain!! Do not let them get away with this ! She was thoroughly annoyed with how this has been a problem ( at least domestic) and how it has continued since Covid. They now have a program where mng/trng FA’s are riding in the back during flights anonymously to spot this faulty service.
She just spoke at the spring LCA meeting, with the same message. In a nutshell, Captains put on your big boy/big girl pants and start leading and start enforcing the policies and expectations. Refreshing.
Another facilitator spoke at the DCLR and had a great presentation. She did an excellent job in explaining what goes on in the back, especially during red/yellow emergencies, etc. A great presentation.
Those two presenters are assets to the FA training department.