I can't tell from your post but as long as you notified the company prior to the start of SC then you are fine. I would even argue that you are fine even if you initiated the call prior to the SC start but were on hold so long that your SC start time passed before you could actually talk to someone. If they then choose to somehow credit you for the SC that's fine as long as the SC period was removed. I was reading form your earlier posts that you let the SC period start and then you called them.