Don’t know but it is utterly disgusting. The only times you REALLY need to contact someone is during IROP when your trip blows up. I was not in position for a trip and had nobody to tell. On hold for hours over the course of the last few days to never even be able to talk to anybody. Even crew assist is worthless somehow. You try to open a chat and it says “we’re connecting you” for hours. I’m totally embarrassed. My old regional handled all of this better.

Crews are willing and able to fly the trips but it’s almost impossible when you get the award 30 minutes before departure. If you even ever get notified.