Originally Posted by
demon llama
I've always wondered why certain steps of coverage just get skipped....GSWC, RWC....maybe I'm missing something, but where does it say that those steps are optional?
They are NOT allowed to skip. Many years ago, I called them out for skipping GSWC. They just started the process over. After I called, they magically went back and I got the call for GSWC. Schedulers going off script and doing whatever they want is not a new phenomenon.