I don’t understand why people like that can’t just admit to *themselves* they’re in over their head and step down. The operation and requisite staffing have absolutely come apart since she’s been in this role. Unplugging the phones? That’s the plan? Sending threatening letters to cancer patients? This is a person who does not know what to do. She is out of ideas. She’s desperate.

I would be getting an earful from pro stans or even the CPO if I was this incompetent at my job.