Originally Posted by Gunfighter

Remember when we flew empty airplanes to set a one year record? That completion factor was an integral part of the Delta brand premium. On a recent OCC tour it was not a secret that we have fallen from our lofty perch. Management sees it's broken, but doesn't know what to do. On a related note a long time OCC manager is or will be taking over CS. He knows it's a 5H1T show and hopefully has enough internal pull to make changes.