You have to go back a few years .

Operation humming along. Then a shake up in flt ops and and a change in principle. Optimizer 2.0 and the cult like actions to drive the most efficiency out of this group. That's where coverage issues first started. Then we had a cascade of events leading to batch size give away, pre- posted rest and now the PB rug pull. All the time they struggled with coverage.

The simple answer all along was hire the proper amount of personnel. But that contradicted the efficiency do more with less mantra - do more with less won out as they were still running on basically the latency of a once well functioning machine. They've coasted as far as they could, the machine is out of momentum and we are at the bottom of the hill that needs to be climbed but there's nothing left in the machine.

So now the announcement of some decent hiring. Is it enough? No. But it will help Hopefully they recant in the PB pull and that would help as well. As far as running coverage our IT is terrible and that has also been an area neglected for a couple decades. We're going to need a person in charge that understands this and can convince the execs and BoD that investments must be made. Otherwise we will continue to struggle as compared to others and certainly not be running the machine we did not so long ago.