His job is on the line. He oversees and is ultimately responsible for the shortcomings of FLOPS. Mainline cancellations caused by FLOPS is up to 35% from 7%, a 5X increase under his watch.

He’s right. The technology and processes have not kept up with the evolution of this airline. Whose responsibility is that? Ultimately, it’s his.

He needs a restructuring agreement with the pilots to save his job. His tone has changed bc if it doesn’t, he’s going to get humbled more so than he already has been.