Originally Posted by
immolated
...I still laugh at his quote about 2 minute average hold times. Why not publish and track the longest hold times experienced each month? Mean/median/mode? Then maybe someone higher up can actually give you the resources you need, maybe. If he’s pulling enough mental gymnastics for that small ego-driven cover, imagine the magnitude of other lies he’s feeding to management.
LOL, this is the same management that takes an ugly statistic that shows nearly half of all 'pay inquiries' result in a pilot being
due pay, and water that down with 35,000 regular pay transactions to get the statistic down to 2%, and then tout that as if it's a win! Talk about gaslighting! How stupid do they think we are?