Originally Posted by
SideStickMonkey
Does a passenger care that we were 5 min early after they got rebooked on a later flight because their first flight was cancelled? No. But hey, your bags made it even though you got to your destination 4 hours after your original flight. Cool.
Premium flowed in 2019 too and we managed a much brewer airline too. Lots of premium is a result of broken trips, constant IROPs, and understaffing. It’s not a good thing.
Sure agreed, not good. But, it’s not impactful to the bottom line or reputation. It’s not “big” and “bad” enough yet for it to be anything than a hiccup. Do you know what percentage of those -temporary- flight cancelations are actually effecting Delta’s total percentage of pax? Essentially, zero. Every other pax is enjoying the better service, product, and reliability that is objectively better than UA/AA. It’s so overblown on this forum. Until we end a 10K filing being anything other than 1st place it would be wrong to concede.
Reminder. Cancellation rate is but a singular metric to compare against others. There’s dozens. I’m all about correcting the CF rate, but acting like the world is burning over one metric when Delta leads ALL others is insanity