Actually, I agree and even thanked the person for calling me. I know it took them a few hours to call about 60 people that were scheduled in ground schools. I know of at least 3 classes that were cancelled, 2 Brasilias and 1 RJ. We were also promised updates in the next few weeks. I didn't like it, but felt like they handled it well. Later I received a formal e-mail with an apology and another explanation.