Clearly a gate enacting it's revenge for us ' ALWAYS ' treating them poorly. Kindly ask them to see the captain, which you are entitled to, or ask them for a supervisor if they are too busy. Weight Critical is a term they like to use when Workload might exceed their capacity ( basically anyday at any hour if they are tired/hungry/peeved/happy/sad/whatever ) These people take their home lives to work soo much that it is hard ever getting a word in edge wise because they are soo messed up. Only time the CR2 is really weight critical is short flights or heavy cargo, for the most part.