Originally Posted by NZNV

While I think Air Tran will survive I hope they can do something about customer service on the ground. I enjoy the in-flight portion of Air Tran, XM radio is a nice touch to keep me entertained for a little while and not charging for a Coke and snack in nice. Why no one else with a 737 can't put in overhead bins that big is beyond me? But as soon as you land or arrive at ATL you I am usually reminded why I haven't flown Air Tran in a while, the customer service in ATL is worse than non-reving on UA as an express employee. I will probably get flack for this but the language, attitude, and professionalism that too many of the Air Tran employees in ATL have is just sad. I have been a gate agent and taken several customer service courses and there is no reason for apparently no effort going into improving things. I also have a few words for their IT department, but I'll save it. Good luck to those of you furloughed.