Originally Posted by RU4692

I heard this from a 70 CA. (He was the only one who took the November COLA BTW) He told me that the Vag's wife was ****ed off because the flight was delayed, and threw a tantrum in first class (CR9). The CA said he went back to try to calm the situation when she said "this is the worst airline i have ever been on". He replied to her " Ma'am, if you would like, we can have you removed from the airplane". Glamor Shots himself was sitting right next to her, and he didnt say a word.

Apparently she changed her attitude and and flew to CVG after that. I wonder if the Vaj gave her one of his "you need to adjust your own attitude" speeches to calm her.