Funny I am in an aviation leadership communication class right now for doctoral students.... I have three books sitting next to me right now as i write papers.... I have NUTS about Southwests leadership, Worst to First by Gordon Bethune of Continental in the late 1990's ............................and HARD LANDINGS.... they need a second edition of hard landings with a DS name included. I suggest you all read this book, I just got it off of amazon. This industry is such a disgrace.