Originally Posted by
Eck4Life
There is a good chance that what you and I consider a low performer is a far cry from what management does. Meaning, they might consider the airline with the smallest profit margin the lowest performer despite it having decent on time percentages, etc. Anything that airline has that interferes with the bottom line (insert pilot payscales here) might be seen as a negative. I guess it just boils down to their priorities.
The article specifically addressed operational performance. While I'm sure DAL likes low costs, they seem to draw the line when it costs them their customers (see Freedom).