I've been using them for some time and this is the 1st time I've had any sort of a problem, which is why I was so surprised. The tickets in question were a kind of a messed up deal. I had 3 deviation tickets for the month. Canceled one so I had additional bank $. Then called Global Travel and had them "upgrade" the fares. Instead of canceling and re-issuing the tickets, the agent just added on the Business Select difference. Crew Travel Audit is calling this a class upgrade (is there such a thing on WN ), which they are refusing to pay. Citing the fact that they fall short of the 5hr rule. Probably is just a mistake, but trying to get all the facts I can to support my case. Anyway, I appreciate all the help.

Just in case anyone else finds themselves in this situation, I found it in the April 2008 SIG notes. Here it is...

Southwest Airlines Deadheads: We have received approval for “Business Select” service on all Southwest deadheads. If you get a pairing with one of these deadheads and don’t receive the upgraded status, please let us know.

Gotta go now and find some awesome avatar and figure out what my "snappy" signature line will be now that I am a full-fledged member of APC