Sorry to hear about that, what can i say? I always try to get as many non-revs and JS on as possible, so ill come up to the counter after everyone is on, time permitting, and make sure everyone has a seat, but it seems as if things are more rushed in the winter, I guess preventing and covering up all other delays...Speaking of pinnacle, whats with the christmas lights? I can can't on two hands how many christmas lights i've seen lit up in the doorway, nice touch, wish I could do that here!