Originally Posted by
JetBlast77
I've had some bad experiences in the past but this week absolutely takes the cake. Went to pick my grandma up in detroit and watched
her pinnacle flight sit at the top of the J line for fifty (5-0) mins waiting for rampers. I have never in my life seen that. Then in another incident I was trying to jumpseat out east. I showed up at the gate 1.5 hours before departure repeatedly asking the agent to list me. 15 mins before she says she won't have time. I persist saying I've been standing there all this time. She calls ops and says sorry they can't take a jump seater. I had a long talk with the captain earlier and he said no problems or weight restrictions. She wouldn't let me back down to talk to him and shut the door in my face. I go to the next flight. Honestly the same exact thing happens. This time I go to another gate where the agent isn't busy and her to list me. She does then I go back to the gate and tell her I'm listed so whenever she gets time ill be here. She calls ops and even though there is 20 plus open seats, she can't take a jump seater. Door in the face and wouldn't let me talk to the captain again , even though he told me before it would be no problem. Do you guys really not question where a jump seater is especially when he meets you at the gate? I've been jump seating for many years and have never been treated this badly not even by mesa or go jet. I'm truly embarrassed for you guys. Wow.
Title and every reference should be replacing Pinnacle with Mesaba. Mesaba does ALL Pinnacle ground handling (ramp and gate etc) in DTW and MSP. Only MEM hub has Pinnacle ground crews. NWA insists on letting Mesaba handle our ground services. Seems kinda like a Ford dealer being asked to sell a Chevy...