I've seen 9E captains bend over backwards trying to get jumpseaters on...and gate agents in Memphis--both XJ and 9E--are usually amazingly supportive of jumpseaters/nonrevs...I think it's a DTW thing...crappy city, crappy weather, high turnover= bad gate agents...MSP is full of helpful and educated peeps doing it for flight benefits and MEM is fully of people who have actually been around for a while...so DTW is always going to be a cluster for j/s unless they start staffing it with mainline/better-paid employees