From what I've been seeing is that they're getting rid of the senior people and not filling their positions. Any emplyees they had, get dumped on someone elses lap. So their workload and responsibilites are increased but get paid the same pay. Customer Service can't even keep people anymore, that's why they aren't allowed to partake of the 55/early out programs. Most over there are on the low end of their scale. Somehow I don't think I'll get my merit increase this year, after we fought Ng3 to get it back. Next thing to go is profit sharing...mark my words! It also ****es me of about all this "we're too expensive" crap! It's Delta's fault! They're the ones that are shrinking us and incresing our operating costs. The more we shrink the more unviable we become.