Haha, yea... it is hard to emphasize sarcasm on the internet, but that was my attempt at it.

Agreed, Cape Air is a great regional carrier (true regional carrier), and customer service is the best I have ever seen. The employees love the airline and their jobs, pay/qol is great. You would be hard pressed to find a better job flying a 402.

I don't put Cape Air in the same group as the regional carriers we compete with such as Xjt, SKYW, Republic, TSA, Mesa, etc. Among the 50seat jet operators I don't believe there is much of a difference in service levels between the carriers. It is all about pricing when bidding on fee-for-departure contracts with majors. Customer service isnt something most regionals(or majors for that matter) put much effort or resources into.