What do I like? Maintenance on the aircraft is spectacular. I have not have one cancellation since I have been here and only one significant delay. Customer service is still very important here and it show. It is really amazing how many employees this place has. Each check-in area has 2 guys who's only job is to place the tags on the bag and lay your bag on the belt so you don't have to do it. Every aircraft has at least one mechanic that is always with the airplane when it is on the ground. If you have a problem, he is right there and it gets fixed right away. You never wait for anything and seeing employees run to get things done faster is a normal every day thing, not an exception.

What do I not like? China ATC