Originally Posted by
Sailor
Which is the normal procedure, unless you get to approach one of the pilots before they go down, chances are low.
I still don't understand what causes the animosity between gate agents and jump seater's, when you are the nicest person to approach the counter for that flight, for the most part, specially at AA.
It seems to be the MO with certain AA AAgents. The following is my experience about a week ago trying to go from EWR to DFW:
Agent XXXXXXX In EWR needs
counciling. I showed up to Gate 32 in EWR just a few minutes ago and
proceeded to get yelled at and berated by him. I was standing near
the counter and he yells "Go sit down! I haven't cleared anyone.". I
calmly informed him that I hadn't checked in yet. He walked away.
When he came back to the podium, he calls me up. I handed him my ID
and passport. He says that he doesn't need that and berates me
further by saying, "you guys don't need to be running to the window,
jumping up and down. I'll get to you when i get to you.". I informed
him I did nothing of the sort. He says further, "well all you
jumpseaters do that.". I calmly informed him that I just did what I've
always done with AA in EWR and that no other agent had a problem with
it. He checked me in, but I'm worried that I'll even make it on the
flight.
That's the e-mail I sent to my JS Coordinator as the event was happening. He sent it to AA's JS Coordinator and I believe, thus far, it's been escalated as far as the LGA Chief Pilot.
Some just have it out for pilots. I have had some AA AAgents that couldn't be more helpful. Others are like this guy. Luckily, all the crews have been absolutely fantastic!