I'm skipping to the end of this only to say Thank You to SWA. I routinely use them solely for the purpose of commuting to and from work. I drive an extra 30 minutes (each way) to get to the airport in my city they serve as opposed to going to the closer/bigger airport which SWA does not serve. They are the only airline that has never left me behind, always been polite, and always got me on my way...even when I was CASS denied. I have had SWA pilots ride the 4th seat just to get me on. I've had SWA gate agents allow me to preboard an "almost full" flight so it would guarantee a spot for my bags. I have had SWA captains strap my bag in right on top of theirs so I wouldn't have to gate check mine when the plane does fill up. We've all had run-in's with gate agents having a bad day...at SWA it's been few and far between. Basically, if I need to get anywhere...SWA is the first thing I check.