Originally Posted by
Scoop
ACL,
I know what you are saying, but I am highly skeptical. First off, "Customer Service" is a corporate philosophy which must resonate throughout the company from the top down. This takes more than just words, it takes money and a committment. Secondly, you can't just have a "Year of customer service," what happens in 2011, we go back to business as usual?
Thirdly, if a large percentage of your business is being outsourced, based on lowest cost criteria - how do we expect to improve customer service? 
Scoop
Oh Buddy, I agree 100%. I stated it with about as much sarcasim as a screen full of words could muster up.
A true customer service would cost billions and that does not include the new terminals that are needed.