One little item I see constantly popping up:

Gate checked bags needing to be retrieved at baggage claim on mainline flights....but not RJ's!

It's not unreasonable for our customers to expect the same, or gasp, even better service on big jets vs. little ones. They don't even know the difference most of the time.

Time and time again I see a HVC getting a first class upgrade at the last part of the boarding process and checking his bag at the gate due to the overheads being full. Now when we get to hub, or wherever, he stands there incredulous that his bag isn't coming up the stairs for him. It did on the feeder flight on an RJ, what's the difference?, must be DL trying to screw him! Turns what should be a positve experience for a valued customer into a negative.

I don't know if there is anything to be done about this....but I never understood the difference between a gate checked bag on Comair/Mesaba/Pinnacle, etc vs. mainline.

Just got called lazy by a 1st class pax in BOS the other nite because I tried to tell him I couldn't go get his bag off the ramp.

Rant over....8

[quote=iceman49;688667]1) Make check in as painless as possible, its insane the number of steps you have to go through on the kiosk.
2) Departure reliability has to go up, we cannot maintain our number 12 position. If you are late out, it just starts the pax thinking about the rest of the flight.
3) Give the pax a full can of pop/soda (depends where you are from)
4) Don't get the crap kicked out of you over the tracks.
5) Arrival has to be early or on time at the minimum
6) Don't oversked flights into already overcrowed hubs.
7) Most important...stop believing our own bs publicity.[/quote