Originally Posted by
EMBFlyer
They still have hours. Another weird thing has been happening to me. I've called the night before to list and then when I show up at the gate, my listing isn't there. The agents luckily believe me that I called to list and take care of me, but it's a little scary sometimes. This seems to happen out of EWR to DFW.
Had that happen before too.
After that first time, I have always asked the AA operator for the 6 letter PNR upon completing the phone listing. On a few occasions over the last few years, I have had a gate agent has tell me that I had not called to list after I had done so the night prior. In those cases, I produced the 6 letter PNR, they were then able to find my listing using the PNR. Being sure to get that 6 letter PNR has saved my butt a few times when at the gate requesting the JS.
All in all, AA has been very good in helping off-line commuters....much appreciated.