HAHA! Maybe you hit the nail on the head!

Bitter: Very nice email. I am glad that someone, who actually still works there, decided to write. I met JB just before I was furloughed in January and he gave me his email address, telling me to keep in touch. I took this to heart and have emailed and spoke with him several times over the year (Holy Crap, it's been a year already!). He has always seemed honest and up front with me. He has told me several times that he does not see us being recalled any time soon. The last time I emailed him was when the few recalls were announced. I basically asked "Can you make it 55 recalls, instead of 23?" (Heehee, that would bring me back!). He replied within an hour, and said "I don't see any more recalls in the near future, but then again, if you asked me 5 days ago, I wouldn't have seen these recalls coming." My thought: Comair works day to day, adapting to stay just at the minimum required to meet Delta's schedule. They also seem to have no real goal, except a minimalistic survival. A far cry from the regional that grew from a few Navajos into one of the largest airlines in the country.

When you go cheap on maintenance, you wind up in trouble (not that Comair is doing that). When you go cheap on crewing your aircraft, and your operations, you wind up with another problem. You have unhappy workers, over-worked workers, cancellations, and delays....which all lead to - - - Unhappy Customers! Given a choice, those unhappy people will fly OTD next time they travel. (my new term, OTD= Other Than Delta)

It is sad that the airline has forgotten that they are a Service Industry. Their only product is the service they provide, and that service at Delta and it's regionals sucks.